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Marg Care Keep Customer Happy & Satisfied

For Support

Marg Care

Marg care has a dedicated technical support team who is readily available to support and provide its users maximum assistance. Our diverse and highly skilled global workforce consists of 100+ employees providing maximum support to the customers as well as to the partners regarding software related issues and queries.

Firstly, an Agent takes the call of the customer and provides them a solution accordingly. If the customer has been provided a solution or their query has been resolved then a message will be triggered to them for the purpose of giving feedback for the last call.

If the customer is dissatisfied then the Customer will give the Miss Call on the Marg Care number then Escalation desk will handle the customer issue. The Escalation Desk will check the customer data and provide the solution accordingly to the customer concern & if issue will resolve then again Thank you message will be triggered to the customer for feedback (solution)

If the solution has still not been provided to the customer then Ticket Management System (TMS) will be followed. Ticket Management System (TMS): An issue tracking system (also trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues as needed by an organization, so for understanding refer below points:

  • The Agent who had received the call of the customer forwards the call to the next level i.e. to Supervisor.
  • The Supervisor Team will check the data of the customer and tries to resolve it on his level first. If the problem has been resolved, the case is closed. And if the problem is not been solved by the Supervisor Team then it is forwarded to next level i.e. Team Leader.
  • The Team Leader will check the customer data and provide the appropriate solution else will forward to the next level i.e. IT Team & Development Team.
  • The IT Team & Development Team will check the customer’s concern and provide them the solution else will escalate the issue to the Management.
  • The Management will resolve the issue else if found not feasible then the case will be closed.

Customer Flow Chart

For Technical Support/Assistance

Call Us@ +91 011-30969600, +91-8744087440

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For Apps Support/Assistance

Call Us@ +91 011-30969648

For International Clients Assistance

Call Us@ +91-9999-596-443 , +91-9599-053-669

Skype@ live:tarkeyarav, margint20152

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